After Care
Aftercare That Empowers Your Energy Investment
At Battery deals, our commitment doesn’t end at installation. We’re with you every step of the way. Our Aftercare service is designed to give you peace of mind, long-term reliability, and continuous support for your solar battery system. Whether it’s routine maintenance, firmware updates, troubleshooting, or performance optimisation, our expert support team ensures your system runs at peak efficiency. We understand how crucial energy independence is, so our Aftercare service includes smart monitoring assistance, diagnostics, and timely reminders to keep everything flawless.
Every battery system we sell, from NeoVolt to Alpha ESS, is backed by leading warranties and responsive technical support. With detailed guidance, app support, and proactive service alerts, you’re never left in the dark. We aim to ensure your solar investment continues delivering maximum savings, reduced energy bills, and reliable power.
Support That Stays With You
We offer tailored aftercare plans, extended warranties, and real-time system insights because great products deserve even greater support.
FAQs – NeoVolt
1. What is the warranty coverage for NeoVolt batteries?
NeoVolt offers a 10-year performance warranty ensuring long-term battery durability and reliability.
2. Can I monitor NeoVolt remotely?
Yes, NeoVolt batteries are app-enabled for real-time performance tracking and diagnostics.
3. How often does NeoVolt need servicing?
NeoVolt is low-maintenance but benefits from annual health checks to maintain optimal efficiency.
4. Is NeoVolt compatible with hybrid inverters?
Absolutely. NeoVolt batteries integrate seamlessly with most major hybrid inverter brands.
5. What if my NeoVolt system shows an error?
Our aftercare team will guide you through remote diagnostics or arrange a technician.
FAQs – Fox ESS
1. What’s included in Fox ESS aftercare support?
We provide remote monitoring setup, performance alerts, and technical troubleshooting assistance.
2. Can I upgrade my Fox ESS system later?
Yes, Fox ESS is modular and can be expanded based on your future energy needs.
3. How long does the warranty last?
Fox ESS units have a 5-year product warranty and a 10-year performance guarantee.
4. Does it work in blackout conditions?
With the proper setup, Fox ESS supports backup functionality during outages.
5. Is the Fox app easy to use?
Yes, the Fox ESS mobile platform is user-friendly and provides clear insights into usage and storage.
Why Choose Battery deals Aftercare?
Real-time Monitoring Assistance
Stay updated with alerts and live stats for total system visibility.
Hassle-free Warranty Claims
We simplify claim processes with direct communication and quick resolutions.
Proactive Maintenance Support
Get notified when it’s time for service to ensure peak battery performance.
FAQs – Sigen Stor
1. How long do Sigen Stor batteries last?
They’re built to last 10,000+ cycles, supporting daily use for over a decade.
2. Is the Sigen app available in Australia?
Yes, it is fully supported with real-time data and firmware updates.
3. Can Sigen Stor be wall-mounted?
Yes, it offers flexible installation, including wall and floor mounting.
4. What happens during a power outage?
When connected properly, Sigen Stor can provide backup power for critical appliances.
5. Who do I contact for technical issues?
Our dedicated aftercare team can help via phone, email, or live chat.
FAQs – Alpha ESS
1. What’s the expected life cycle of Alpha ESS?
Alpha ESS batteries support over 10,000 cycles and are built for long-term, reliable energy storage.
2. Is the system VPP-ready?
Yes, Alpha ESS is compatible with Virtual Power Plant, allowing you to trade stored energy.
3. How do I control the system remotely?
Alpha ESS has web and app platforms for total system control and energy automation.
4. What kind of maintenance does Alpha ESS require?
Minimal servicing is needed; remote diagnostics and firmware updates are managed via app.
5. Can I get notifications for errors or maintenance?
Absolutely. Alpha ESS offers instant alerts for any anomalies or required action.
Prefer to talk to a real person?
Call us now or request a call back from one of our staff. The choice is yours. 🙂
